Wuxi Hishawn Machinery Co., Ltd. values your business and always attempts to provide
you the very best service. The Hishawn warranty policy is designed to
achieve business agility and provides you with different options to
protect your valuable assets. In this document you will find all you
need to know about Hishawn Warranty in terms of Duration, Coverage and
Hishawn warrants its products to be free
from manufacturing defects or technical defects for a period of one year
after original date of purchase. This warranty only applies to the
original owner and is not transferable.
Hishawn products are warranted to be free
from defects in material and workmanship under normal use within the
warranty period. Products not sold through Hishawn Authorized
Distributors are not covered in the warranty agreement. Warranty
obligations for customized products are governed by separate contracts
and not covered in this document.
Hishawn does not warranty engines. Engine warranty claims should be
made directly to an authorized factory service center for the particular
Hishawn warranty does not cover the normal maintenance of products
or its components (such as engine tune-ups and oil & filter
changes). The warranty also does not cover normal wear and tear items
(such as belts and consumables).
Hishawn warranty does not cover the defect resulted from operator
abuse, failure to perform normal maintenance on the product,
modification to product, alterations or repairs made to the product
without the written approval of Hishawn.
Exclusions from Warranty
Hishawn assumes no liability as a
consequence of following circumstances, under which the warranty becomes
void and ceases to take effect.
1) The product is found to be defective after the warranty period has expired
2) The product has been subjected to misuse, abuse, negligence,
accident, tampering, altering or unauthorized repair, whether by
accident or other causes
3) The product has been damaged due to disasters or extreme
conditions, whether natural or human, including but not limited to
flood, fire, lightning strikes or power line disturbances
4) The product has been subject to environmental conditions beyond the designed tolerance
In order to help the customer to resume
normal operation as soon as possible and avoid examination fees on
devices that are not actually damaged, we are eager to assist you with
remote troubleshooting and seek every possible way to fix the device
without the unnecessary time and expense of returning the device for
If you have a question or you would like to contact us for something
else, please do not hesitate to contact us and we will be happy to
answer any question or concern you may have.
The Hishawn Customer Service can be contacted at:
T: +86 551 6268 9819
F: +86 551 6633 0029